Oral-B Professional Healthy Clean + ProWhite Precision 4000 Rechargeable Electric Toothbrush

I tried some of the original sonicare electric toothbrushes a few years back and felt that they were more of a gimmick but these latest oral-b brushes are great.I got the SmartSeries 4000 for myself and bought some extra heads so my wife could try it out as well.She loves the clean feel as much as i do, and subsequently i purchased her own smartseries for her so she has the flexibility to travel and doesn't have to share my base.The size and scrubbing motion of the 'cupping/floss-action' toothbrush is great, it maneuvers well to cover all surfaces of each tooth.

Replaced older Braun device with this one, works very well, charging stand is like a circle, meaning tooth brush device sits inside charging ring, so no more water collection in the charging device. Comes with two brush heads, one for cleaning, one for polishing, has nice battery indicator on it.

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I upgraded to this toothbrush from Oral-b Professional care, which I had for more than two years. Although, the previous one was good this one is great! I love the better flossing action. It does a much better job of cleaning in between the teeth.

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I just received my SmartSeries 4000 toothbrush, and am disappointed that it does not include the items and features described on the amazon website or the Oral B website.For example, it includes 2 brush heads (not 3 as stated), does not have a "digital clock" function as stated (no mention of this in user guide either), the charging station does not have "brush head storage", and the base station does not have a protective cover! I plan to contact Oral B and amazon directly since this is totally unacceptable. Beware!

UPDATE February 6, 2010 spoke with customer service and sent emails to Oral-B and they agree that they sent me the "old Triumph Series" electric toothbrush in a new, factory sealed box that says SmartSeries 4000 on it but they refuse to fix the problem! They claim they have the right to modify the contents of the package at any time.DO NOT BUY THIS product if you are expecting to receive the SmartSeries 4000!I'm going to write to Amazon.com and ask for a full refund (including shipping the product back).

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I guess I should have listened to Great Dad and some of the other reviewers who said they did not get the Smart Series 4000 which was advertised as having 3 brush heads and 5 brush modes.Also if I'm not mistaken, the SmartSeries has a digital clock. Of course I don't know this for sure because what I got was not the SmartSeries.

I received my Oral B electric toothbrush 5 days ago.It came in a sealed box that says SmartSeries 4000 on it.However, the box says it has 2 brush heads and 4 brush modes.And when I looked at the toothbrush itself, it says Triumph Professional Care on it!!I can't believe they can get away with that.However, after thinking it over I have decided to keep it.I don't blame Amazon.I know they would gladly refund my money if I wanted to return the item because it wasn't as expected.But I got it for a good price and I guess I can live without the 3rd brush and the other updates I thought I was getting.

This does not make me happy with Oral B.Even though I like the toothbrush I can't get over the fact that Oral B would pack the old model in the new box. Isn't there a law against that?There certainly should be.

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